Shipping and Returns Policy

Shipping & Returns Policy

At Bilge Brew Coffee Co., we’re a small, veteran-owned business. That means every order matters — and so does every customer.

We roast to order and ship as quickly as possible to make sure your coffee shows up fresh and ready to work. Once your order leaves our hands, you’ll receive tracking information so you can follow it to your doorstep.

Returns on Coffee & Consumables

Because coffee is a perishable, consumable product, all coffee and drink items are generally final sale.

That said — if something isn’t right, I want to know about it.

If your order arrives damaged, incorrect, or you’re genuinely unhappy with your purchase, reach out. I’ll personally review it and we’ll figure out a fair solution. That might mean:

• A replacement bag
• A refund
• Store credit
• Or something else that makes sense

No corporate scripts. No runaround. Just real communication.

Our Standard

We stand behind what we roast. If we made a mistake, we’ll own it. If something went wrong in transit, we’ll work with you. If you simply have questions about what you ordered, I’m happy to help you find the right fit next time.

Bilge Brew was built on doing things the right way — even when no one’s watching.

If you need help, reach out through our contact page or email us directly and we’ll take care of it.

— Nathan
Bilge Brew Coffee Co.