Shipping and Returns Policy

Shipping & Returns Policy

At Bilge Brew Coffee Co., we’re a small, veteran-owned business. That means every order matters — and so does every customer.

We roast to order and ship as quickly as possible to make sure your coffee shows up fresh and ready to work. Once your order leaves our hands, you’ll receive tracking information so you can follow it to your doorstep.

Returns on Coffee & Consumables

Because coffee is a perishable, consumable product, all coffee and drink items are generally final sale.

That said — if something isn’t right, I want to know about it.

If your order arrives damaged, incorrect, or you’re genuinely unhappy with your purchase, reach out. I’ll personally review it and we’ll figure out a fair solution. That might mean:

  • A replacement bag
  • A refund
  • Store credit
  • Or something else that makes sense

No corporate scripts. No runaround. Just real communication.

Our Standard

We stand behind what we roast. If we made a mistake, we’ll own it. If something went wrong in transit, we’ll work with you. If you simply have questions about what you ordered, I’m happy to help you find the right fit next time.

Bilge Brew was built on doing things the right way — even when no one’s watching.

If you need help, reach out through our contact page or email us directly and we’ll take care of it.

— Nathan
Bilge Brew Coffee Co.

Why Bilge Brew

Coffee built for people who actually rely on it.

Bilge Brew is different for simple reasons: fresher coffee, better beans, a real point of view, and a brand built by someone who knows early mornings, long shifts, and doing the work anyway.
Not a made-up brand story
Built by a Navy veteran and registered nurse who knows what it means to need your routine to hold up. This is coffee for people who show up early, stay late, and take their mornings seriously.
Shop coffee Read our story
Freshness

Roasted to order, not left sitting

A lot of coffee loses the plot before it ever reaches your kitchen. Bilge Brew is roasted for the order, so the cup shows up with more aroma, more character, and more payoff.
Quality

Specialty-grade beans selected for flavor

This is not generic filler coffee dressed up with loud branding. The beans are chosen to make the cup worth looking forward to.
Point of view

Built by someone who lives the routine

Bilge Brew was built by a Navy veteran and RN. That matters because the brand comes from real early mornings, long shifts, and daily repetition, not a boardroom persona.
Practical

Made to fit the way people actually brew

Whole bean or ground, espresso or drip, light to dark. The goal is not to impress coffee snobs. The goal is to give you a better routine that fits real life.